Key information about your July 1 transition to UMR (formerly POMCO)

POMCO was acquired by UMR, a UnitedHealthcare company, in April of 2017. Similar to POMCO, UMR is a third-party administrator for health, dental and vision plans along with a full array of consumer- driven health plan (CDHP) services, including flexible spending accounts (FSAs), health reimbursement accounts (HRAs) and retiree reimbursement accounts (RRAs).

Your CDHP account will transition to UMR on July 1, 2018, and while there will be some new enhancements to your service, you can rest assured that the key features and benefits of your account will remain the same. We will also do everything we can to ensure that your transition will be as seamless as possible.

What is staying the same?

If you have direct deposit information currently on file with POMCO, it will be transferred to UMR effective July 1, 2018. You will continue to receive direct deposit payments for your consumer- driven health plan reimbursements.

Important dates and information

  • Your current consumer-driven health plan debit card administered by POMCO will be turned off starting at midnight, June 24, 2018.
  • You will receive a new UMR debit card for your consumer-driven health plan the week of June 18, 2018.
  • Claims submitted to POMCO between June 24, 2018 and July 1, 2018, will be held for processing and will be processed by UMR beginning July 1, 2018.
  • Your new UMR debit card can be used starting July 1, 2018.
  • When you receive your new debit card, you will notice that it has an activation sticker on the front. Please follow the instructions on the sticker to ensure that your card is properly activated and ready for use on July 1, 2018. Please provide your new debit card information to any providers that you have set up for authorized automatic payments.
  • If you have services scheduled between June 24, 2018, and July 1, 2018, and planned on using your POMCO debit card, you will need to pay for the service by other means during that time frame or pay the provider with your UMR debit card starting July 1, 2018.
  • All claims and correspondence should be sent to UMR beginning July 1, 2018.

    • New fax number:
      • 1 877-390-4782
      • By faxing your claims to our new fax number, you can verify fax receipt via the Interactive Voice Response (IVR) or a Customer First Representative

    • New mailing address:
      • 1 877-390-4782
      • UMR Consumer-Driven Health Plan
        P.O. Box 8022
        Wausau, WI 54002-8022

    • New email address:
      • umr-fsa@umr.com
      • Send your CDHP claims, substantiation documentation, and inquiries via email to our CDHP team. All inquiries will be responded to within 48 hours

    • Submit your claims online:
      • Follow the online claim submission instructions in the enclosed employee guide to submit your claims and substantiation online

    • File your claims and substantiation documentation using the mobile app :
      • More information is in the enclosed mobile app brochure.

Other new features

  • New website and address: www.umr.com
  • You will need to register on www.umr.com to access your claims, payments and balances. An employee guide is enclosed to assist you.
  • Check your up-to-the-minute plan balances
  • View all plan, claims and payment details
  • File claims and submit receipts online
  • View upcoming reimbursements
  • Order new or report lost/stolen debit cards
  • Review explanation of benefits (EOB) statements with a new look and feel, allowing you to easily understand the processing of your claim

  • Mobile Application
  • The Consumer Accounts with UMR mobile application is available for iOS and Android™ use on a compatible mobile device – including iPhone®, iPad®, iPod touch® and Android™ smartphones and tablet devices.
  • You can download the new mobile application through the Apple® App Store or Google Play Market by searching for Consumer Accounts with UMR. Members logging in for the first time will have to click on Forgot Password to begin the login process
  • File your claims and substantiation documentation using the mobile app
  • File claims and submit receipts online
  • View upcoming reimbursements
  • Order new or report lost/stolen debit cards
  • Review explanation of benefits (EOB) statements with a new look and feel, allowing you to easily understand the processing of your claim. Toll-free number: 1 800-826-9781
  • By calling our new toll-free number, you will have access to your claims, payments and balances 24/7 via our interactive voice response (IVR) system
  • You can also verify fax receipt by calling our IVR.

More Information

If you have any questions, please call a UMR Customer First Representative. Our office is open Monday through Friday, 8 a.m. to 6 p.m. Eastern time.

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